When SAP acquired Business Objects in 2008 Crystal Reports became a standard part of SAP’s software and menu of reporting tools. This book written specifically for business users provides an introduction to SAP Crystal Reports using a real-world business reporting scenario and will enable you to create your first report. Overview, history and evolution of Crystal Reports Basic end-user navigation Creating a basic report from scratch Formatting to meet individual user’s presentation needs Analysis techniques such as using formulas, sorting/filtering, grouping, summarising, and creating alerts Best practices for report distribution Detailed screenshots and explanations paired with a business reporting scenario will prepare you step by step to work efficiently with SAP Crystal Report version 2011.